![]() ![]() The cabin has a nice layout and even a pool, which is nice for a summer stay. We recently rented cabin 4168, "Mountain Breeze" for our 2021 Christmas in the Smokies with family. The Hidden Mountain family wishes you a Happy New Year & looks forward to earning your business again soon! We are one of only two resorts in the area providing these services at no extra cost to the guest." We sincerely apologize this cabin was not satisfactory during your time with us, and it is unfortunate we could not be a part of the solution. We cannot refund money due to issues that we have corrected, are beyond our control, or we do not know about until after your stay. If we don’t know about it, we can’t correct it. If you see a maintenance, housekeeping, or pest control issue, please notify the front desk immediately at 86.We will do our best to resolve any issues as quickly as possible. We do have onsite maintenance services and on-call maintenance and pest control for after-hours emergencies. It will be picked up during the hours of 9 am – 5 pm. You can also request trash pick-up at the front desk. While we don’t furnish daily housekeeping during your stay, you may bring dirty towels to the front desk to switch out for clean towels. Our check-in packets include standard policies and procedures for each arrival, and our policy regarding housekeeping or maintenance concerns is very clear: "Do you provide housekeeping, maintenance, and pest control services? Each cabin is cleaned and inspected prior to your arrival. ![]() Being a long-standing customer with us, you know our Resort offers unmatched on-site services for any and all concerns as they arise. Furthermore, we regret you did not share these concerns with us during your stay and have instead chosen to disseminate your feedback and collected images through social media and other avenues without providing us the reasonable service time to assist you. Our family and Hidden Mountain staff appreciate your long history with us, and we regret you have had this experience. We value your response and will appropriately address these concerns with our staff. The listing broker’s offer of compensation is made only to participants of the MLS where the listing is filed.Nancy, Thank you for your time in writing this letter and compiling your feedback regarding your recent stay with us. Copyright 2023 Great Smoky Mountains Association of REALTORS®. Information is deemed reliable but not guaranteed. Some or all of the listings displayed may not belong to the firm whose website is being visited. ![]() IDX information is provided exclusively for personal, non-commercial use, and may not be used for any purpose other than to identify prospective properties consumers may be interested in purchasing. Listing Information presented by local MLS brokerage: Zillow, Inc., local broker - Hendrik Van Leesten - (865) 378-5282. ![]() Some IDX listings have been excluded from this website. Properties may or may not be listed by the office/agent presenting the information. All information should be independently reviewed and verified for accuracy. Supplied Open House Information is subject to change without notice. All data is obtained from various sources and may not have been verified by broker or MLS GRID. Based on information submitted to the MLS GRID as of 21:24:35 PDT. ![]()
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